How do your part numbers work?
Our legacy UNI series mounts were originally based on an 80W BP module (you can see how far back our manufacturing goes), so the numbering within the part code is based on a quantity of smaller 12V modules. Our new 6072 series mounts moved us away from this naming convention, and instead calls out the size of pole and the support rail length.

UNI Series:          UNI (series)-

                            SP/TP/SA- (Side of Pole/Top of Pole/Side Arm)

                            2 – 12 (number of 80W modules)- Do not get confused here, smaller quantities of larger wattage modules can fit                                     when using the downloadable configurator

                            LL (two columns of modules)

               For SIDE OF POLE ONLY:

                            A (longer rail panel supports)
                            X (longer bucket for side of pole, or cross member that mounts to pole)

                            H (high wind brace that is added to small side of pole mounts)

 

6072 Series:        STP: Small top of pole, utilizes a 4” post

                            LTP: Large top of pole, utilizes a 6” post
                            SCR: Short cross rail

                            LCR: Long cross rail
                            ###: Length of module support rail

Multi-Pole Series:

                            6 or 10 TP: Holds either 6 or 10, 60 or 72 cell modules on a top of pole

Ground Mount Series:

                            UNI (series)-

                            GR: Ground Mount

                            ##CV: Length of support rail

 

How do I know which mount I need?
For our legacy UNI series mounts, we have a downloadable configurator that you can utilize to find out how many modules will work with each mount. You will need to know the length and width dimensions for the module, as well as the distance between the mounting holes, and from the mounting hole to the edge of the frame. There are instructions for mounting in landscape or portrait orientation on the configurator.

For our 6072 series mounts, the description includes the number of modules that can be mounted as well as their orientation on the mount structure. The rail length can also give you some indication (once you know the orientation) of how many modules will fit.

 

Why can’t I purchase directly from you for my home?

We work with a large network of distributors that buy in volume in order for you to get the best possible price and the best technical support. All of our distributors are trained to answer a multitude of questions regarding our product and have technical sales teams in place to work with end users. Many stock the product closer to where you live, reducing the delivered cost to you. They also carry many of the additional items that are needed for renewable energy systems, allowing one stop shopping for the consumer. If you are interested in purchasing our product, please check out our distributor page.

Am I missing parts?

Our user manuals sometimes cover multiple mounts as many of the assembly instructions are the same. Please check the materials diagram closely to make sure that you are only referencing those items that are included in your particular mount before calling. Unique items are notated with an asterisk, and spell out which mounts they pertain to. Please realize that our mounts do not include the pole. Our mounts are designed to fit on Schedule 40 steel pipe, using Sch 80 pipe will create a stronger mount but is more expensive. Sourcing pipe locally is much more cost effective for our customers and allows for lengths that are specific for the application.

 

What else do I need?
You will need to source the Sch 40 or 80 steel pipe locally in lengths that are appropriate for your installation. You will also need to have tools on hand to dig the hole necessary for the concrete footing. Our ground mounts can either be mounted in a concrete footings, pier blocks, on a structure (either as a roof mount or awning), or using seam clamps on a metal roof. For metal roof installations using a seam clamp, we recommend only a low tilt (less than 15 degrees) and engineering done locally that takes wind load into consideration. We cannot guarantee the roof structures strength and wind shear when used in this configuration.

How big should the footing be?

All of our instruction manuals include the depth and width for the concrete footing as well as the depth for the pole itself below grade. You can reference these charts via our product pages. These calculations are based on 110mph wind speeds and class C soil (clay, sandy, rocky soil). For higher wind speeds and looser soil types, please consult a local engineer if necessary. A square hole always has greater resistance than a circular hole.

 

Can I will-call or pick up at the factory?
Yes, we do allow for will-call pick-up for people close to our facility to eliminate shipping costs. For larger items that need to be palletized for pick-up and transport, we do charge a nominal fee. Please let your distributor know that you are interested in this option.

 

Do you ship internationally?
We do ship internationally for our distributors. We will provide a commercial invoice and NAFTA paperwork if applicable. We do require that the distributor or their customer handle all of the customs clearing processes and fees. For freight shipments going internationally, it’s much easier for the end customer or distributor to arrange the freight through their own carriers. Please coordinate with us on pick-up times so that our facility has the order ready for the truck drivers and that a BOL is emailed to our shipping department ahead of time.

 

What is your warranty and warranty process?

All of our mounts are warranted for 3 years on finishes and 10 years on structure when installed per our guidelines. If you feel that you have a warranty claim, please contact either your distributor or us directly via the contact information at the bottom of the instruction manual. We will require photos of the installation, the failure point, and some information on the installation itself including weather conditions, wind speed, etc. If you have a valid warranty claim, replacement parts will be sent to you.